Editorial Policy
Who writes this, and from what position
RoomClue is written from the position of someone gathering and organising material before a booking — not someone who has stayed there. We do not write as though we have been to a property, and we only draw conclusions the sources actually support.
Every guide published so far is a researched guide. None are written from a firsthand stay. If that ever changes, we will say which articles those are.
Articles are published under the RoomClue name rather than an individual byline. So instead of leading with who wrote a page, this document sets out the standard every page is written to.
The order sources are checked in
- The data Agoda supplies to its partners — location, distance to landmarks, room occupancy, facility fields, stay policies. This is the base source for the numbers on the page.
- The property’s own website — used to cross-check when sources disagree or when something looks like it has recently changed.
- Official bodies — airports, rail operators, city and tourism authorities. Transport, opening hours and entry procedures come from here: things a booking site does not tell you but that change which area you should stay in.
When sources conflict we take the one whose date we can verify most recently. If nothing settles it, the detail is left out rather than guessed. Each property page lists what it was built from in its core data sources block.
What counts as evidence for a facility
Marketing descriptions are not treated as evidence that a facility exists. They are written to sell, and they routinely keep seasonal closures, paid extras and long-removed facilities in the text. The facility list you see on our pages is built only from structured facility fields in the booking data.
This rule came from an actual mistake. One guide listed a hot tub and a steam room because the description mentioned them; the structured data held two entries — a restaurant and beach access. Since then, facility claims come from one place only.
Unconfirmed things are not stated as fact
Where a number is not available we say “check when you book” rather than inventing one. Breakfast hours, pool operating seasons and cot availability vary by property and change often. Filling a gap with a plausible-sounding sentence is the most common way travel content lies.
Numbers are used only where they are verified, and precision is never used as a substitute for confidence. Under 1km we round to 10m; over 1km, to one decimal place. For long distances such as airports we give travel time instead of distance — the distance in booking data is straight-line and does not match how you actually get there. We never publish two decimal places: a digit a reader cannot check is a digit that can hide an error.
How ratings and guest reviews are handled
- A rating is a score other guests gave on the booking site, quoted here. It is not a RoomClue score, so it always appears with its source and the date it was read.
- We never re-publish that score as if it were ours. No structured data that would put star ratings in search results goes on these pages. Doing so passes someone else’s score off as our own judgement and breaches search engines’ rating policies. Our pre-publication checks stop a release if any rating field leaks into structured data.
- Guest reviews are raw material only. We do not reproduce review text; we take the complaints that recur across many reviews, keep the factual part and rewrite it. Where a review is the source, we say so, and we do not collect reviewer identities.
Why prices are not written into the text
We hold no live rate data. Rates move with dates, occupancy and how far ahead you book, so a nightly figure written into the body text is already wrong by the time anyone reads it. We publish no amounts and link out so you can see the rate for your own dates.
Saying a button leads to an automatically discounted rate is a different claim. Follow an affiliate link and whatever promotion is running at that moment is already applied — no code to enter. That is something you can confirm by opening the link. What we do not say is how big the discount is, that it is the cheapest anywhere, or that a coupon is involved — the size varies by date, ranking cannot be claimed without live data, and these links issue no coupons. We describe that a discount applies and stop there.
Photography
Property photos are used only as supplied to affiliate partners by the booking provider. Country and city imagery is a different kind of picture and is kept separate from property photos.
We never use AI-generated images to depict a real property. That would show rooms and views that do not exist.
What gets covered
Nothing is written up more favourably because it pays a higher commission. What we cover is decided by whether the choice genuinely splits in that city and whether the facts can be verified. Every guide states who a property is not right for. Leave that out and the page stops being a guide. The commercial side is set out in our affiliate disclosure.
Updates and corrections
- Property pages carry the date their facts were last verified alongside the date they were last updated; area and theme guides carry the verification date. That date is when the numbers were last checked against source. City and country hubs, which assert no property-level facts, carry no date.
- Facilities and policies change without notice, and changes after that date may not be reflected yet. Confirm the final terms on the listing before you pay.
- Found something wrong? Write to roomclue88@gmail.com. Naming the page and the sentence makes it much faster. Once confirmed, we correct the sentence and re-date the page. If we cannot verify the correction we do not make it, and we reply explaining why.
- Property owners and managers can use the same address. Corrections are limited to verifiable facts — we do not remove a drawback on request.
English and Korean are written separately
The same property is covered in both languages, but neither version is a translation of the other. Readers ask different questions: the English guides lead with walkability, occupancy rules and who should skip the place; the Korean ones lead with luggage-friendly routes, whether a family of four fits in one room, and breakfast. Only the underlying property facts are shared — the judgement and the writing are done separately in each language.
Related
- Affiliate disclosure — how this site earns, and what that does not change
- Disclaimer — the scope of what you read here
- About & contact — corrections and how to reach us